Support

We constantly innovate, but do not discard proven procedures, or immediately adopt every trend. When we have tested a new idea, and consulted our customers, we turn all our energy to new-system development and care, involving you - the customer – at every step, to guarantee software that works for you.

Last but not least, our good software is never “good enough”. We constantly strive to make it even better. Our service, support and security modules guarantee a long-term and problem-free usage of winIPRO. Both on-line and personal support are there for you.

winIPRO support contains:

  • Maintenance contract
  • IPRO-Hotline to opticians, audiology and IT-specialists
  • Dial-in option to your system for error analysis and repair
  • System care, updates and data services via the Internet
  • Online-help
  • Training
  • Technicians and qualified consultants on site
  • Personal area on the IPRO-server with important infos
  • I-Alarms (information emails) for new program versions, updates and catalogue changes of the lens suppliers.

Henning Hüppauff,
Owner of
Kästner Optik:
„We set trends, in fashion, service and technology. To achieve this, we rely on the software and support of IPRO.”